Last updated: [Insert Date]

Welcome to Top Pup Foods! These Terms and Conditions govern your use of our website (toppupfoods.com) and your purchases from our store. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

1. Our Commitment to You

At Top Pup Foods, we’re dedicated to providing premium products for your beloved canine companions with the same care you show them. These terms reflect our commitment to excellent service while protecting both our customers and our business.

2. Website Use

2.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into contracts to use our website or make purchases.

2.2 Account Responsibility

If you create an account, you’re responsible for maintaining its confidentiality and all activities under it. Please notify us immediately of any unauthorized use.

2.3 Acceptable Use

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Upload harmful content or viruses

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, minor variations may occur. If a product isn’t as described, you may return it (see Section 7).

3.2 Product Availability

All orders are subject to availability. We may limit quantities and correct errors at our discretion.

3.3 Health Products

Dog medications, wormers, and flea treatments are sold for animal use only. Always consult your vet before use. These products cannot be returned for health and safety reasons (see Section 7.4).

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Pricing

Prices are in GBP and include VAT where applicable. We may change prices without notice, but changes won’t affect confirmed orders.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You confirm that your payment method is valid and you have authorization to use it.

4.4 Order Confirmation

You’ll receive an email confirmation when we receive your order. This doesn’t constitute acceptance; acceptance occurs when we dispatch your order.

5. Shipping and Delivery

5.1 Shipping Areas

We ship globally except to some Asian countries and remote regions. Contact us if you’re unsure about delivery to your location.

5.2 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.3 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary due to customs processing.

5.4 Delivery Issues

You’re responsible for providing accurate delivery information. If a package is returned due to incorrect address, additional shipping fees may apply.

6. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or licensed to us and protected by intellectual property laws. You may not use our content without written permission.

7. Returns and Refunds

7.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery. Contact us at [email protected] to initiate a return.

7.2 Non-Returnable Items

For health reasons, we cannot accept returns on:

  • Opened dog food (including cold-pressed and frozen/raw varieties)
  • Dog medications & health products (wormers, flea treatments)
  • Used dental care items
  • Ear care products

7.3 Return Process

After we approve your return, send items to:

Top Pup Foods Returns
19 Dalston Rd
Carlisle, GB CA8L 8QS

Return shipping is your responsibility unless the return is due to our error.

7.4 Refunds

Refunds are processed within 5-10 business days after we receive and inspect your return. Original shipping costs aren’t refundable.

7.5 Damaged Items

Contact us immediately if you receive damaged goods. We’ll arrange replacement or refund and cover all shipping costs.

8. Liability Limitations

8.1 Product Use

You’re responsible for proper use of our products. We’re not liable for misuse or failure to follow instructions.

8.2 Website Availability

We strive to keep our site available but aren’t liable for temporary unavailability due to maintenance or circumstances beyond our control.

8.3 General Limitation

Our total liability for any claim related to our products or site is limited to the purchase price of the relevant products.

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your data.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these terms or any other matter, please contact our caring customer team:

Email: [email protected]
Postal: Top Pup Foods, 19 Dalston Rd, Carlisle, GB CA8L 8QS

Thank you for choosing Top Pup Foods – where your pup’s wellbeing is our top priority!